Complaint Policy

1. Scope of Complaints

• Violations of our Terms of Service, Privacy Notice, or Community Guidelines.
• Content that may be unlawful, harmful, or infringing.
• User conduct, including harassment, abuse, or misuse of the Platform.
• Concerns about data protection or misuse of personal information.
• Technical or service-related issues.

2. How to Submit a Complaint

To submit a complaint, contact us at 📧 [email protected] and include:

• Your full name and contact information.
• A clear description of the issue or concern.
• Any relevant supporting information (e.g., screenshots, URLs, correspondence).
• The outcome you are seeking (e.g., removal of content, clarification, refund review).

Complaints may also be submitted in writing to our business addresses listed below.

3. Our Process

• Acknowledgment: We will acknowledge receipt of your complaint within 5 business days.
• Review: Complaints will be reviewed by our compliance or support team.
• Investigation: If necessary, we may request additional information from you.
• Decision: We will provide a written response within 30 days of receiving all necessary details.
• Resolution: If action is required, we will take steps promptly and notify you.

4. Appeals

If you are not satisfied with our decision, you may appeal by replying to our response and explaining why you believe the complaint was not resolved appropriately. Appeals will be reviewed by a different team member or manager.

5. Misuse of Complaint Process

Submitting false, abusive, or bad-faith complaints may result in rejection of the complaint and possible suspension of your account.

6. Regulatory Rights

Nothing in this policy limits your rights to file complaints with applicable regulatory authorities in your jurisdiction.

7. Updates to This Policy

We may update this Complaint Policy from time to time. Updates will be posted on https://honeylove.ai with a revised effective date.

8. Contact Us